Effective Date: 13-07-2025

At solbowl.org, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit or make a purchase from our website. By using our site, you agree to the practices outlined in this policy.

1. Who We Are

solbowl.org is an India-based online platform that delivers healthy, ready-to-eat food bowls directly to your doorstep. We are committed to providing delicious, nutritious meals while ensuring your personal data is safe and handled responsibly.

2. What Information We Collect

When you use our website or place an order, we collect the following personal information:

• Basic Contact Information: Name, email address, phone number, delivery address
• Order & Payment Information: Order history, payment method (note: we do not store full card details)
• Device & Usage Data: IP address, browser type, device ID, time spent, and pages visited
• Cookies & Tracking Technologies: Data collected through cookies and similar tools (see Section 5)

3. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders
• To communicate with you about your orders, queries, or feedback
• To personalize your experience and recommend relevant products
• To send promotional emails or SMS (only with your consent)
• To analyze website performance and improve our services
• To comply with legal obligations

4. How We Store and Protect Your Data

We follow reasonable security practices in line with the Information Technology Act, 2000 and SPDI Rules to ensure your personal data is:

• Encrypted during transfer using SSL
• Stored on secure servers with restricted access
• Not retained longer than necessary for business or legal purposes

5. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences and shopping cart
• Analyze how you use our website
• Improve functionality and user experience

You can choose to disable cookies through your browser settings, though this may limit certain features on our site.

6. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties only for the following purposes:

• Payment processing (e.g., Razorpay, Paytm, UPI apps)
• Delivery partners for fulfilling orders
• Analytics providers (e.g., Google Analytics) to improve our service
• Compliance with legal obligations or law enforcement requests

All partners are bound by confidentiality and data protection agreements.

7. Your Rights

As a user, you have the right to:

• Access your personal data
• Update or correct inaccurate information
• Withdraw consent or opt-out of marketing communication
• Request deletion of your personal information, where applicable

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Please review this policy periodically.

10. Contact Us

If you have questions, requests, or concerns regarding your privacy, please reach out to us:

📧 Email: admin@solbowl.org
📱 Phone: +91 81294 34997
📍 Address: Thiruvachola house,Vilayil Post Muthuvallur,Malappuram

Thank you for trusting solbowl.org with your information. We are committed to safeguarding your privacy and delivering a safe, satisfying shopping experience.