Last Updated: 13-07-2025

Welcome to solbowl.org. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, please do not use the website.

1. Introduction

solbowl.org (“we”, “us”, or “our”) is an online food delivery platform that provides healthy, ready-to-eat food bowls for delivery. These Terms apply to all users of the website including visitors, customers, and any others who access or use our services.

2. Eligibility

To use solbowl.org, you must be:

• At least 18 years old, or accessing the website under the supervision of a parent or legal guardian.
• Capable of entering into a legally binding agreement under applicable law.

3. Ordering and Payment

• Orders can be placed through our website only.
• We accept payments via UPI, debit/credit cards, net banking, and other listed payment gateways.
• All prices are listed in INR and include applicable taxes.
• Orders are confirmed only upon successful payment.
• Cancellations and Refunds: Cancellations are allowed only within 10 minutes of placing the order. Once the preparation starts, no cancellations will be accepted. Refunds (if applicable) will be processed within 7 working days.

4. Delivery Policy

• We currently deliver to selected pin codes within [insert city or coverage area].
• Delivery timelines will be provided at checkout and may vary due to weather, traffic, or other unforeseen events.
• We will not be held responsible for delays or failed deliveries caused by incorrect address or recipient unavailability.
• Risk and responsibility for the product pass to you upon delivery.

5. Product Information

• We strive to provide accurate details including ingredients and nutritional information for each product.
• Our meals are freshly prepared and may contain common allergens such as nuts, dairy, gluten, etc. Please refer to individual product descriptions or contact us in case of dietary concerns.
• Availability of certain items may vary based on seasonality and stock.

6. User Responsibilities

• Users must provide accurate and complete information during account registration and checkout.
• You agree not to use the site for any unlawful or abusive purposes.
• You are responsible for maintaining the confidentiality of your account credentials and restricting access to your device.

7. Intellectual Property

• All content on solbowl.org including logos, images, text, recipes, and graphics are the property of Solbowl or its content providers.
• You may not reproduce, distribute, modify, or commercially exploit any part of our website without prior written permission.

8. Limitation of Liability

• We are not liable for any direct, indirect, or incidental damages arising from the use of our site, products, or services.
• We do not guarantee that the food will meet your taste or specific dietary expectations. It is your responsibility to review product descriptions before ordering.

9. Privacy and Data Use

• Your use of solbowl.org is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
• We use cookies and analytics tools to improve user experience.

10. Modifications

• We reserve the right to change these Terms at any time. Updates will be posted on this page with the effective date.
• Continued use of the site after changes means you accept the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in kozhikode,kerala. India].

If you have any questions regarding these Terms, please contact us at:
📧 Email: admin@solbowl.org
📱 Phone: +91 81294 34997